Claiming JobSeeker Payment (JSP) 001-19051501

This document describes how a person can claim JSP online, or with help from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers must declare as quickly as possible online through the Services Australia site.

To certify for JSP an individual must:

– be of certifying age for JSP
– meet Australian home requirements for JSP
– be jobless, and
– trying to find work and prepared to participate in activities that increase their possibilities of discovering a task, or
– not able to work, study or search for work due to medical condition, disease or injury, employment or
– utilized or studying full time and are unable to undertake these due to a medical condition, disease or injury and have a job or study to return to

If the customer has actually indicated they are unable to work due to a temporary incapacity, see Customers claiming JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW customers claiming JSP

A DSP consumer whose payments have actually been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:

– they are still working 30 or more hours each week, and
– their earnings falls listed below the JSP income test cut-off

For example, a self-employed DSP client is still working 30 hours each week, however their earnings has reduced. See Rates and Thresholds.

In all cases, check if the consumer is qualified to have their DSP restored before taking a look at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP approximately 13 weeks before the first day of eligibility. On the day they end up being certified they must supply their savings account balances, proof of income and employment separation information.

Customers can begin an early claim online. They will have the ability to complete Your individual information, Your situations and Your monetary details.

If making an early claim after a break in payment of 39 weeks or less, the customer will have fewer questions to respond to in the online claim.

Customers can not complete Review and Confirm, Next actions or submit the claim online until within 14 days of being eligible for JSP. They will get a suggestion notification 14 days before the eligibility date.

A detained individual might lodge a claim approximately 3 weeks before release from jail. These claims are ruled out early claims as the customer is certified but not payable when they claim.

Customers transferring from an existing income support payment can lodge an early claim as much as 28 days before the date of credentials.

Online claims

Customers must create a myGov account and connect their Centrelink online account to it.

Once the customer has actually linked their Centrelink online account to myGov, to start an online claim for JSP they need to:

– check in to myGov and gain access to their connected Centrelink online account
– ensure their personal details are appropriate. From the menu, choose the My information > Personal and contact details > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab

Customers declaring or moving to JSP will see a decreased concern set as part of their online claim if they are:

– presently in invoice of an income support payment, or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a job exists to the customer on their Centrelink online account homepage up to 28 days prior to losing certification for their present payment.

The job will enable the consumer to undertake a structured claim process to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for clients considered unable or inappropriate to finish an online claim or employment candidates. ACC should also be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC indicates:

– the client can start a claim online and a Service Officer can take it over, or
– a Service Officer can assist a client begin a claim which can then be completed by the customer in their Centrelink online account

Remote consumers

If the customer lives in a remote location and typically utilizes a representative, Remote Service Centre, or phone to do service and is not able or to complete an online claim, the client should be transferred to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) team provides specialised remote service for recognized remote consumers.

The consumer must have:

– the remote sign revealing on the Customer Overview, or
– a residential address in a remote location

To inspect the address remains in a remote place:

– browse the town name in Office Locator
– see the Towns Result List
– see the Remoteness column

Customers with candidate arrangements

Correspondence candidates can submit an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to declare JSP on behalf of their principal, provide an online claim initially. If they decline the online claim deal, a Service Officer need to run Assisted Customer Claim (ACC) with the nominee.

If a candidate is claiming on behalf of an individual, motivate the candidate to help the person claim JSP utilizing the individual’s Centrelink online account. If the candidate is not able or unwilling to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some scenarios, employment it might not be reasonable for a consumer to finish all Required jobs prior employment to sending their claim. These include exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).

Relocating to a Location of Lower Employment Prospects (MALEP)

Do not undertake any MALEP assessments. The Department of Social Services (DSS) have actually paused all Transferring to an Area of Lower Employment Prospects (MALEP) evaluations.

If the customer has actually moved address within the previous 26 weeks, Services Australia must identify if they have reduced their work potential customers by relocating to a new area.

If this holds true, the Service Officer must examine a possible MALEP work associated exclusion period.

Unemployed due to a voluntary act or misbehavior

If the client has voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, an unemployment failure or an Unemployment Non-Payment Period (UNPP) may have happened.

Do not produce compliance action until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is received to recognize a non-compliance occasion has actually happened.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most task candidates are subject to RapidConnect and are advised of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job applicants who are qualified for a referral to a Workforce Australia or other professional provider, will have an initial appointment booked throughout the Participation Interview. Attending this very first supplier consultation is called the job candidate’s RapidConnect requirement.

Most of the times, meeting RapidConnect requirements will determine the start date of the task hunter’s earnings assistance payment. Note: this undergoes task hunters fulfilling any waiting durations and qualification requirements.

Mutual commitment requirements

The Department of Employment and Workplace Relations (DEWR) will immediately refer brand-new task seekers to the Workforce Australia online employment service. This leaves out job hunters living in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single customer aged 55 years and over who have been receiving an earnings support payment or allowance for 9 or more continuous months may be entitled to a higher rate of payment. The system will instantly calculate this and apply the appropriate rate for qualified consumers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information might present to clients throughout their online claim. Employer details, name and ABN, will be provided to the customer if STP data is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to verify the employer within the claim. If a client confirms the employer, as soon as on payment, STP pre-filled earnings will be presented to the consumer when they report. If the client does not confirm the employer, once on payment, the STP company may present to the consumer once again when they report.